Website Image Appearance
We understand the importance of detail, and for that reason, we do our best to provide you with accurate images and descriptions of our products.
Please remember that screens and devices reproduce colours differently, and we cannot guarantee an exact colour match.
Privacy
Your privacy is important to us. All information collected is used only by our TopKnot Girl team for the purpose of processing your order.
We will never give out, or sell your information to a third party, or record any transaction details. Your details are protected by our SSL payment gateway server.
Payment is required via Credit Card or Paypal. TopKnot Girl will not be responsible for any costs associating with bank fees or exchange rates.
Payment details are private, and only held by the bank or institution processing the sale on our behalf.
Pricing
All pricing of products and for shipping on our website will appear in Australian dollars. Pricing may be subject to change without notice. Prices include GST.
Website Content
Often, we publish content or links, connecting our website to content relevant to our brand. This content may contain links to other websites controlled by third parties (Third Party Websites). TopKnot Girl does not take any responsibility for any content for Third Party Websites, and if you choose to browse these websites, it is at your own risk.
Returns + Exchanges
Please read all product descriptions and "styles and sizing" guide before making your purchase.
Please choose carefully as we do not offer a refund for change your mind or unsuitability of your purchase. We do not offer an exchange or refund on sale items.
If your product has a fault, we will happily replace the item, please email us to discuss.
If you have ordered the wrong size, we will gladly exchange your item for the correct size, as long as these conditions are met:
Postage back to us, and postage for the replacement product is at your own expense (this may include an invoice from us for the shipping charge of the replacement item/s).
The returned product must be received in it’s original condition unworn, unsoiled, unwashed and with any tags still attached.
Items will be inspected before an exchange is issued.
Please contact us for further instruction.
If you're unsure of styles and sizes, please read all the information on the product listing. If you need any further information, please don't hesitate to contact us before you place an order.
Shipping
All of our Headwear is made to order, usually within 2-5 business day of placing your order. Longer times may occur during seasonal restocks, sales and events.
Our shipping cost is a flat rate of $8 within Australia (or FREE for orders over $50) and a flat rate of $15 internationally. These prices include a tracking number, and a signature on delivery for our domestic customers.
Upon dispatch, your tracking details will be emailed to you from Australia Post. Please keep these handy for checking on your order.
We also offer Express Shipping for $10 on domestic orders only. Your order will have a tracking number and signature on delivery.
*please note that on occasion, time frames may be delayed - eg; school holidays, public holidays, restock, new product launches, etc.
International customers take on the responsibility for any customs related charges associated with goods arriving in their country.
Orders are made and dispatched from Port Macquarie, on the Mid-North Coast in NSW Australia.
Approximate delivery times are as follows;
NSW - 2-6 Business days
QLD & VIC - 5-6 Business days
SA - 6-7 Business days
WA & NT - 7-10 Business days
International - 10-21 Business days
*These times are from when your items are dispatched (not from when the order is placed), and are only an estimate.
Please make sure your details are correct at checkout, The address and email you provide are used for the dispatch of your order and are uploaded automatically into our postal system.
If your parcel is unclaimed or returned to us for any reason, we will contact you once we receive the parcel. Australia Post charges us a fee to send unclaimed mail back to us (approx $10 for domestic parcels and more internationally). We are happy to resend your parcel, however postage costs (including the return fee) are the responsibility of the customer. If a refund is preferred, the postage fees and charges will be deducted before the final amount is credited.
We also offer FREE local delivery for our customers in Port Macquarie NSW. Please only select this option if you are in this area. Orders that select this, outside of the area will incur a shipping charge invoiced to their email address before their order is sent.
Local orders will be delivered to a mail box or front door. They won’t have tracking or insurance. If you don’t want your item left, please choose the postage option as it will be carded if you’re not home and held safely at the post office.
Combining Orders
We are happy to combine multiple orders for you, to save on shipping costs. If you've placed an order, and wish to add something else, please place a new order. Once the multiple orders have been placed, please email us with the order numbers that you're wanting to combine.
As long as an order hasn't already been dispatched, we are happy to manually combine the orders for you, and process a postage refund if necessary.
